Full-Service Travel Consultants • Vacation Planning • Honeymoon Specialists • Family Travel • Group Travel

Harry Martin (NYC, News Anchor) & Sarah Wallace (NYC, Chief Investigator)

From: Harry Martin
Sent: Sunday, March 29, 2009
To: Ted Friedli
Subject: We highly recommend the services of Excel Travel.

We had to call from the check-in gate when all the flights were grounded during a snow storm and we had to re-book from California
We called from San Fran and Excel Travel made it happen.
We are able to call Ted any time day or night.  He’s always there ready to assist and to insist on the best service with airlines and hotels. Just in case there’s a glitch in the travel arrangements, Ted’s on the phone in seconds to make sure you get the service you paid for and deserve.>
Now, more than ever, when the airlines may not care about customer satisfaction, you need an agency like Excel Travel.  It’s like traveling with your own personal concierge.

Harry and Sarah

Harry Martin and Sarah Wallace
May 2, 2005
To: Ted Friedli
Subject: Thanks

Hi Ted…

You did it agian. This was a fabulous place and one of the best at which we’ve ever stayed. I’d highly recommend it… so much so that we’re thinking about going back either at Christmas or next year (probably next year, Christmas is probably tight already). The suite was lovely, and spacoius. Your note seemed to really help… the service was outstanding. Thanks again for pulling this off. We’ll talk soon.

Harry Martin and Sarah Wallace

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